Cancellation/Rescheduling/Weather Policy
Because of the extensive planning and preparation that goes into our expeditions, the high demand for daytours, and because many of our tours are booked fairly well in advance, there are significant, but reasonable fees associated with cancellation and rescheduling, especially the closer to the tour date that it occurs. By purchasing a tour with DST, I accept the cancellation/rescheduling schedule below and agree to pay accordingly in such an event. I also agree to pay the full balance for daytours (balances over $500 can be split), and approximately a 33% deposit for expeditions at the time of booking. Rescheduling of expeditions must arranged by the customer within 14 days or the cancellation schedule applies.
A. Daytours
Cancellation Refund
15+ days til TD———————-90%
7-15 days til TD———————80%
24hrs -7days til TD—————-65%
Less than 24 hrs——————-0%
NOTE: There are no rescheduling fees for daytours subject to availability. In no availability then cancellation schedule applies.
B. Multi-day Tours
Cancellation Fee Rescheduling Fee
45+days til TD———————-$100—————————————————–no charge
30-45 days til TD——————-$300 or 10% of tour price (lesser)—————$100
15-30 days til TD——————-$500 or 20% of tour price (lesser)—————$200
7-15 days til TD———————$750 or 50% of tour price (lesser)—————$250
24hrs -7days til TD—————-$850 or 60% of tour price (lesser)—————-$300
Less than 24 hrs——————-100% of tour price————————————–100% of tour price
Insurance
We strongly recommend that you purchase travel insurance on D.S.T. expeditions especially if your circumstances dictate it (i.e. sick family members, unpredictable job requirements, hurricane season, etc.). We will not deviate from this policy for any reason.
A Word on Weather
Although it very rarely happens, we reserve the right to cancel or reroute tours up until the last minute due to weather, safety, or other uncontrollable circumstances. In this case we will try to reschedule, give rainchecks, agree on another more accessible destination, or if necessary give a full refund. Cancellations are slightly more likely in Winter.
